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Delivery & Return FAQs
Yes, we deliver on public holidays to ensure your convenience. Deliveries on these days may incur additional charges, and we recommend placing your order at least 48 hours in advance to guarantee timely dispatch.
Once your order is dispatched, you’ll receive a tracking number via email or SMS. You can use this tracking number to monitor your order’s progress. If your delivery has not arrived and you need assistance, please contact our support team at +97142858025 or email us at [email protected]. We’re here to help resolve any issues promptly.
We deliver across the UAE, including most remote areas. For certain remote locations, deliveries are scheduled twice a week. To check if we deliver to your specific postcode, simply enter it during checkout or contact our support team at +97142858025 or [email protected].
Next-day delivery is available for most orders placed before 6:00 PM. If next-day delivery is not available for your order due to your location or other factors, we will inform you during the checkout process.
Yes, a signature is required to ensure the secure handover of your order. If you’re unavailable, you can authorize someone else to sign on your behalf or contact our support team at +97142858025 or [email protected] to make alternative arrangements.
