Delivery & Returns

We offer free next-day delivery to your doorstep for all orders above AED 150, provided the products are currently in stock. Enjoy fast and convenient service right to your home!

Delivery Options Overview

At ArbaFox, we pride ourselves on providing efficient and reliable delivery services across the UAE. We offer two convenient options to suit your needs: Same-Day Delivery and Next-Day Delivery, both available at the most competitive rates. Partnering with Jeebly, a trusted name in logistics, ensures that your orders are delivered promptly and securely. Experience seamless delivery with ArbaFox—where speed and reliability come first.

1. Place Your Order

2. Receive Order Confirmation
3. Track Your Order in Real-Time
4. Enjoy Doorstep Delivery or Pick Up

Small items*

*When we refer to "small items" in our delivery services, we mean products that are compact and easy to handle, such as gadgets, accessories, and household essentials. This excludes larger items weighing over 20 kg, such as heavy-duty printers, outdoor grilling equipment, professional server equipment, and similar bulky items. These products require special handling and may have different delivery methods to ensure safe and timely arrival. For more information please contact our Sales Team at +971 4 285 8025. We’ll be happy to assist you with any inquiries.

Next-Day Delivery (Up to 5Kg)

Orders over AED 150:

FREE

Orders under AED 150:

AED 14

Additional Rates (Above 5Kg - Max. 20Kg)

AED 2/Kg

Same-Day Delivery (Dubai Only - Orders till 11AM)

Orders over AED 150:

AED 10

Orders under AED 150:

AED 24

Additional Rates (Above 5Kg - Max. 20Kg)

AED 2/Kg

Remote Areas / AUH Western Region (Twice-A-Week Delivery Schedule)

Orders over AED 150:

AED 25

Orders under AED 150:

AED 35

Additional Rates (Above 5Kg - Max. 20Kg)

AED 2/Kg

Large items

For large items, such as those weighing over 20 kg (including heavy-duty printers, outdoor grilling equipment, and professional server equipment), please contact our Sales Team for more information. We’re here to assist you with any inquiries or special delivery arrangements you might require. Reach us at +971 4 285 8025. We look forward to helping you!

Exchange or Return of Goods

At ArbaFox, we aim to ensure your satisfaction with every purchase. If you're not fully satisfied, here’s a simple guide to our return and refund process:

Order Cancellations

  • You can cancel your order within 7 days of receiving it, no reason required.
  • To cancel, contact us via:
  • Refunds will be processed within 14 days using your original payment method, with no additional fees.

Return Conditions

To return an item, ensure:

  • It was purchased within the last 7 days.
  • It’s in original packaging, unused, and undamaged.
  • You have the receipt or proof of purchase.

Non-Returnable Items:

  • Custom or personalized products.
  • Perishable items or expired goods.
  • Opened items unsuitable for health/hygiene reasons.
  • Products inseparably mixed with others.

We reserve the right to decline returns that don’t meet these conditions.

Returning Items

  • You’re responsible for return shipping costs and risks.
  • Use a trackable and insured shipping service to:
    Hamsah-A Building, Zone 3, Office 263, Al Karama, Dubai

Exchanges

  • Defective or damaged items can be exchanged for the same product. Contact us for assistance.

Gifts

  • If the item was marked as a gift at purchase, you'll receive a gift credit for the return value.
  • Otherwise, refunds go to the original purchaser.

For any questions, feel free to reach out—we’re here to help!

FAQs

1. What delivery options do you offer?

We offer same-day delivery, next-day delivery and twice-a-week delivery for remote areas across the UAE, ensuring fast and reliable service.

2. Do you deliver on public holidays?

Yes, we deliver on public holidays. Kindly note that Sunday and Public Holiday deliveries are charged at delivery charge + AED 1.5

3. Do you offer free delivery?

Yes, we provide free next-day delivery for orders above AED 150 and under 5Kg, as long as the products are in stock.

4. How can I track my order?

Once your order is shipped, you will receive an email with tracking details. You can use this information to track your order in real-time. Should you experience difficulties tracking your order, feel free to contact us for assistance at +971 4 285 8025.

5. Do you deliver internationally?

Currently, we only offer delivery within the UAE.

6. Can I change my delivery address after placing an order?

If you need to change the delivery address, please contact us as soon as possible. If the order hasn’t been processed, we will update the address for you.

7. What if my order arrives damaged or defective?

If your order is damaged or defective, please contact our customer service team within 7 days of receiving the item. We will arrange for a replacement or refund, depending on the issue.

8. What are your delivery charges?

Delivery charges depend on the size and weight of the items and the selected delivery option. For orders over AED 150, next-day delivery is free.

9. How long will it take to receive my order?
  • Same-day delivery: For orders placed before the cutoff time, we will deliver the same day.
  • Next-day delivery: Orders placed by the cutoff time will be delivered the following day.
10. Do you deliver large items?

Yes, we deliver large items (over 20 kg), such as heavy printers and professional equipment. These may require special handling and different delivery methods. Please contact our sales team at +971 4 285 8025 for further assistance.

11. Do you deliver to remote areas?

We deliver to most areas within the UAE. However, some remote locations may incur additional delivery charges or extended delivery times. Please contact us for more details at +971 4 285 8025.

12. How do I contact customer service about delivery issues?

You can reach our customer service team via email at info@arbafox.com or by calling +971 4 285 8025. We are here to help!

Need Help?

  • +971 4 285 8025
  • Email: info@arbafox.com

Follow Us

Your One-Stop Shop for Quality, Fast UAE Delivery & Support

At arbafox.com, we are committed to bringing you a wide variety of carefully selected products, ranging from cutting-edge electronics to everyday essentials. Our store is rapidly expanding, with new items being added daily to ensure that you always have access to the latest and most sought-after products on the market.

We prioritize customer satisfaction above all else. From the moment you browse our website to the time your order arrives at your door, we strive to deliver a seamless and enjoyable shopping experience. Our same-day delivery service within the UAE ensures that your purchases reach you quickly and efficiently, making your convenience our priority.

With dedicated customer support, we’re always here to assist you before, during, and after your purchase. Whether you have questions about a product or need help with your order, our team is ready to provide the support you need.

Shop with confidence at ArbaFox, knowing that every product you choose has been handpicked to meet high standards of quality and value. Your satisfaction, fast delivery, and excellent support are the cornerstones of our service.