Return & Refund Policy

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

For the purposes of this Return and Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to ARBAFOX LLC FZ, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to Arbafox, accessible from https://arbafox.com
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By email: support@arbafox.com
• By visiting this page on our website: Contact Us
• By phone: +971 4 285 8025
• By WhatsApp: +971 50 352 5402
• By mail: ARBAFOX LLC FZ, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E

We will reimburse You no later than 14 days from the day on which We receive the returned Goods, and You will not incur any fees for such reimbursement.

Orders paid in cash on delivery leave no card or online payment account for us to send a refund back to. We will agree with you directly how your refund reaches you when you contact us about the return, and we will confirm it before you send the Goods back. Please write to support@arbafox.com and we will arrange it with you.

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 7 days
• The Goods are in the original packaging
• The Goods were not used or damaged
• You have the receipt or proof of purchase

Your order number is your proof of purchase, and it is shown on your order confirmation. If you have an account with us, sign in and open Account → Orders to find every order you have placed and what was in it. If you ordered without an account, quote that number when you write to us and we will find your order.

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Please tell us before you send anything back — email support@arbafox.com, call +971 4 285 8025 or message +971 50 352 5402 on WhatsApp — so that we know your return is coming and can confirm it against your order.

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

ARBAFOX LLC FZ
Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

If you need to exchange a product for the same one, contact us at support@arbafox.com. Please note that We only replace Goods you received defective or damaged.

If you have any questions about our Returns and Refunds Policy, or about a return you have already started, please contact us:

• By email, about an order or a return: support@arbafox.com
• By email, about business, wholesale or general enquiries: info@arbafox.com
• By visiting this page on our website: Contact Us
• By phone: +971 4 285 8025
• By WhatsApp: +971 50 352 5402
• By mail: ARBAFOX LLC FZ, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E